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We accept all major credit cards and bank transfers. To purchase your
alexandra bee* bag or accessory either:
1. Go through our
shopping basket feature and pay securely by credit card or Paypal, or
2. Call us on +39 06 3088 9005, Monday through Friday 9:30am - 6:30pm
GMT +1, or
We make every effort to keep a sufficient stock of items listed on our
site.
However, if we are out of stock on an item that you’ve ordered, please
allow up to 4 weeks to ship. (Please keep in mind that all our bags are
handmade.) We will notify you via email if an item is out of stock or
has a waiting list.
We accept most major credit cards (VISA, Mastercard, VISA Electron and
PostePay), Paypal and bank transfers.
Once your order is received you will receive an order confirmation
email. In addition, after your order is shipped you will receive a
shipping confirmation email. Depending on the chosen shipping
method,this email will include a tracking number for your package.
Shipping rates will vary depending on destination (within Italy, Europe,
Asia, or U.S.). Please contact us to
discuss your preferred method of shipment.
PLEASE NOTE: For international orders (ex. EU), shipping charges do not
include brokerage fees, duties, or taxes. Taxes and duties may also be
charged on exchange shipments. Contact your local customs office to
request the details of these charges. If you decide to refuse any
shipments from alexandrabee.com, you are responsible for the original
shipping costs to you, any duties, taxes and/or customs charges that are
incurred on the package, and the cost of returning the package to
alexandra bee*. This amount will be subtracted from your merchandise
refund. We are required by law to disclose the full value of the package
contents and cannot alter this value. If you have any shipping and
handling questions or comments please email them to
info@alexandrabee.com or call on +39.06.3088.9005
Please be advised that once an order has been placed we are unable to
make any modifications to the order including cancellations.
Simply call us on +39 06 3088 9005, Monday through Friday 9:30am -
6:30pm GMT +1.
Your refund will be processed in the original form of payment within 5-7
business days, once your package is received. After the transaction has
taken place you will be notified by email. Please note that your banking
institution may require additional days to process and post the
transaction to your account.
Returns are at the discretion of alexandra bee*, and are accepted only
if the item is in its original condition. Exchanges are accepted within
7 days of receipt of purchase. A 20% restocking fee is applied for
non-defect returned or exchanged merchandise. Returns can only be
accepted by mail within 7 days of receipt of purchase with a Return Code
(RC number), provided by alexandra bee*. N.B. No return will be
processed without a Return Code. Please call us to request a Return
Code. There are no returns or exchanges for international orders.
PLEASE NOTE: We do not refund shipping and handling charges.
Please send your return or exchange items to:
Largo dell'Olgiata 15, isola 68 G/H
00123 Rome, Italy
If you would like to contact us, you may do so by using our online contact
form or by:
t: +39 06 3088 9005 (Mon — Fri 9:30am – 6:30pm GMT +1)
f: +39 06 3088 9937
e: info@alexandrabee.com
snail mail:
Largo dell' Olgiata 15, Isola 68 G/H
00123 Rome, Italy
For PR enquiries:
Alexandra de Curtis
t: +39 06 3088 9005
e: info@alexandrabee.com
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